A Unified Platform for All Your Support Solutions

An efficient way to manage incoming requests, enquiries, and issues, whether it is a support request through email, a live chat inquiry, or a direct submission from the website.

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Features

Transform Your Support Service Process: Streamline Management, Enhance Tracking, and Optimize Flexibility.

The Cyllo Support Service Module transforms messy support service processes into clarity, ensuring that all services, whether for a product needing care or one that has been through the wringer, are smooth, fast, and efficient.

Ticket Management
Multi-Channel Support
Time Tracking
Priority Assignment

Ticketing System

Tickets can be created automatically from incoming emails by setting up an email alias. This feature streamlines the creation and tracking of support tickets, ensuring quick response times and efficient resolution.

features

Visualize Helpdesk Performance

Visual report and KPIs for helpdesk performance, such as average response times, ticket backlog, or resolution rates. This tool helps track the effectiveness of your support team and improve customer service.

features

Reporting and Analytics

A comprehensive solution for efficient customer support management that streamlines ticket handling, improves response times, enhances customer satisfaction, and generates reports on team performance, ticket resolution times, and customer feedback.

features

Crafting Effective Ticketing Solutions for Superior Customer Support

Multi-Channel Ticket Creation

Enable ticket generation from various sources, including emails, live chat, and online forms, ensuring comprehensive support accessibility.

Custom Team Configurations

Set up dedicated support teams tailored to specific departments, workflows, or customer needs for efficient ticket handling.

Priority Assignment

Implement priority levels (High, Medium, Low) for tickets based on urgency, ensuring timely responses and resolutions.

Customizable Ticket Stages

Define and customize the stages of ticket processing to streamline workflow and improve organization.

Time Management and Invoicing

Track time spent on each ticket and generate invoices for billable hours, enhancing accountability and revenue tracking.

Connect to all you need

Integrate with other cyllo modules like website, CRM, Sales and Project for a seamless business process

Sales

Sales

Unlock your potential with our tailored sales solutions.CRM

CRM

Connect, engage, and grow with an all-in-one CRM platform.Inventory

Inventory

Optimize your inventory levels to reduce costs and enhance cash flow.Project

Project

Achieve project goals faster with automated workflows and smart scheduling.Website

Website

Build your online presence with an intuitive website builder.
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